Back to overview
Best (regio Eindhoven) Nederland

Heliox develops and delivers revolutionary products: fast chargers for electrical buses and trucks. We prefer to say: “we build clean cities”. In this role, you can have immediate impact on our mission, by helping our customers with their questions, projects and with issues or disruption. This way, you will add value by creating the best customer experience possible!


What will you do:

Based in Best, you will partner closely with our Technical Support department, our Service Engineers and our partners, to proactively improve the customer support experience for our rapidly growing installed base of (fast) chargers for electric buses and trucks.

You will do this by connecting with - and ensuring excellent communication between - installers, B2B customers and our Heliox teams of Technical Support and Service Engineers. You will make sure that our stakeholders are always informed with up-to-date information.


Responsibilities:

  • First point of contact for inbound calls within Technical Service Support.
  • Evaluate the needs of customers and work in a customer focused, creative and proactive manner to resolve technical issues with the installed systems.
  • Escalate critical issues.
  • Determine if technical issue can be resolved remotely or if field service intervention is needed.
  • Make appointments for installers and Field Service Engineers.
  • Accurately record issues and data into the CS system.
  • Set up progress reports.
  • Signal, propose and implement improvements for work processes needed for the above.


What Heliox has to offer you:

  • A challenging and open environment where you can continuously develop yourself.
  • Salary gross per year (FT): €38.000,-  up to €51.000,- incl. holiday allowance.
  • Secondary: profit sharing scheme, personal bonus (both dependent on your results/impact), pension plan, 31 holidays, travel allowance and training possibilities.
  • Energy out of fresh coffee (ground beans) and out of fresh fruit.
  • Some relaxation in your break time with a mini match of table football, or by making grilled cheese sandwiches together.

This is you:

You are a team player, but you also work independently. You have the ability to prioritize effectively, handle shifting priorities and trouble shoot. You do not have a nine-to-five mentality, you know when the job is done and the customer is happy, you even like to exceed customer expectations. You are available immediately/shortly.



This is on your resumé:

  • Education: Intermediate (Technical) School / MBO level 4.
  • 5+ years of work experience, preferably in a technical support or technical customer service center environment.
  • 2+ years of experience with ticketing system and service tools.
  • Electrical, Energy or Electronic background preferred (or any other related technical experience).
  • You have excellent written and oral communication skills in English and German.
  • Some communication skills in French are preferred.

---------------------------------------------------------

Do you also feel the energy while reading this job content? APPLY!

By pushing the application button.

Any questions? Call our Corporate Recruiter Anne-Pauline Wessels 088-5016383

Also want to become a Helioxer, but in another function? Please check out our carreerpage and follow us on LinkedIn! https://www.linkedin.com/company/heliox-b.v./


N.B.: We do not appreciate any acquisition based on this vacancy. We will call third parties ourselves, when necessary.

---------------------------------------------------------

More about Heliox:

Heliox is a company that grows enormously! At the moment, approximately 100 people are working at Heliox, but we expect to double that number by the end of 2020! Our (fast) charge systems have been installed in more than 20 countries all over the world. The last couple of years, we have won 4 times the prestigious FD Gazelle Award for fastest growing company in the Netherlands and in February we have won the VDV award for best electrical charging infrastructure and we are very proud of that.

We achieve short process times through our short communication lines and processes. This enables us to deliver custom made products in a short time window. We barely know any hierarchy; everyone is equal. The continuous growth makes our jobs dynamic, but we always look out for each other; we trust one and another and we can always lean on each other.

 

Sollicitatieformulier

Vul de onderstaande gegevens in om te sollicteren op deze vacature.

 

Voer je naam in
Voer een geldig telefoonnummer in
Voer een e-mailadres in
Voeg een geldige cv toe (.doc, .docx, .pdf, .jpg, .jpeg, .png)
Please fill in a message.

Deze website is beveligd door reCAPTCHA en de Google Privacy Policy en Terms of Service zijn hierop van kracht.

Invalid Input